Verizon Wireless Trade-In Program: Their Customers Will Love It If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. Questions? If you misplaced your shipping materials, visit our Trade-In Tracker. It is terrible to read about your experience trading in your phone, jennk1. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). Use your own shipping materials and print a label. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. Thats what my trade in status said on the app. I even spoke to one of the trade in specialists. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. We would like to take a closer look into your concern. Plus get discounts. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Verizon's latest deals now include up to $800 off with an upgrade If you chose to bring your trade-in to a Verizon store*, use our. I called and they said not to worry, the $33 per month will start being applied next bill. Here's how to find your device ID. How do I remove my personal information before I send back my device? Scan this QR code to download the app now. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. Due to inactivity, your session will end in approximately 2 minutes. Get up to $500 when you. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. IMPORTANT: Send in only one device per package. or Android devices. Press 1 for English, and press 2 to speak with a rep. Scan this QR code to download the app now. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. Verizon outage or service down? Current problems and outages I can understand where your concern is coming from regarding the difference in value. Tap or click Manage Device next to the device you want to view. Not a problem. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. How to Win a Complaint Dispute With Verizon Wireless. I expect my last two bills to be paid for my time and trouble. Today, they credited my account with $142. Use our Store Locator and filter for "Verizon Company Store". In fact, contacting the FCC may help fellow and future Verizon customers avoid a similar fate of endless aggravation. Follow the steps below to get an estimated value for your device. Due to inactivity, your session has expired. Does Verizon trade-in cracked screens? So I wanna know if anyone else actually got their credit? I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. Please respond to the Private Message we're sending so we can get a solution in place. Verizon will pay for shipping to return the trade-in. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. Can you please elaborate on your questions/concern? I then picked the Samsung Galaxy S22+ for my new phone with Verizon. New comments cannot be posted and votes cannot be cast. Final payout can vary depending on what shape the phone is in. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Please, send us a DM, so we can address all your concerns. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Use our. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. The most popular is because there actually was a problem with the device once it was received. * If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. This article has been viewed 483,948 times. Our goal is to provide you with the best experience. All tip submissions are carefully reviewed before being published. To create this article, 41 people, some anonymous, worked to edit and improve it over time. They basically said the store personnel and I were wrong, but they understood and were very sorry. Hi! Plus, a new line is required. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. The other day, I noticed, they appraised my phone for $142. They'll pack and ship your device. Find out the trade-in value of. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. SO I'm confident there's a huge under-reporting bias going on here. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. You can use the envelope icon at the bottom of the page using the link below. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Also, $45/mo sounds like multi-line pricing. Due to inactivity, your session will end in approximately 2 minutes. So I wanna know if anyone else actually got their credit? *Store drop-off and UPS options aren't available in all situations. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Verizon Gift Card, sent to the email address you provided during your trade-in request. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. By signing up you are agreeing to receive emails according to our privacy policy. Enter your mobile number. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. I paid for my own shipping envelopes. Get the trade in value for a device. If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. upgrade. Note: Authorized Retailer locations dont accept devices for recycling. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. https://www.verizon.com/support/trade-in-program-faqs/. Trade In Status | Verizon Wireless It's very quick and simple and will get results: Hello! If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. Archived post. How can I get information about my trade-in submission? If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. I have spent hours on the phone and chat trying to solve problem, to no avail. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. Continue with your trade-in by choosing a payout method and your trade-in return method. Include your email address to get a message when this question is answered. Your Device ID and IMEI are listed under the Device Information section. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Visit our Trade-In Tracker. Get up to $500 when you. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. rpaulmerrell 6 mo. Verizon's awesome 'broken phone' deal is back with a bang to give T Refer to Trade in your mobile device FAQs and video for more trade-in information. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. As a consumer myself, I know it's vital to get the proper promotions that are promised. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. Return your trade-in device with the battery in place. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Visit our Verizon Gift Card FAQs for more information. By using our site, you agree to our. Thank you for reaching out to us. Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Im supposed to check back in 24 hours. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow Depends on the situation. I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. How can I get a copy the contract I signed and agreed on? Trade in your old phone - United States - Google Store Help "Warning: Don't Use Trade-In Program" VZW up to no good. When you trade in or recycle your old devices, you reduce clutter and protect the environment. About trading in devices to Verizon Expand All Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. Don't see it? Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. You must be signed in to access this part of the community.
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verizon trade in problems