when the item received by the buyer doesn't match the listing, when the seller doesn't fulfill their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfill their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfill their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller. Failure to receive a certificate of title for a vehicle that was listed with a title brand or with the title being described as anything but "clean". Click here to read the eligibility requirements and coverage restrictions. For $2500. 5. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Your IP: 100% parts and labor coverage - with no deductibles. 213.32.24.66 The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. here for more details on item eligibility for the Authenticity Guarantee program. The vehicle is less than 10 years old (based on model year) and has undisclosed damage to the (a) engine, (b) transmission, and/or (c) body/frame (each a "qualifying component"). For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. The vehicle had a title with one of the following undisclosed brands (salvage, rebuilt/rebuildable, unrebuildable, reconstructed, scrapped/destroyed, junk, lemon, manufacturer buyback or flood/water damage) at the time of the end of the listing. Miller 250 Welder with only 2.7 operating hours. Any damage that could have been discovered upon a reasonable inspection before you paid for and picked up the vehicle in person. Escrow.com is a third party payment provider and was the first company to make escrow services available online, leading the way in safe, reliable and trustworthy escrow services for Buyers and Sellers. Shipping and handling is free and you can receive it in 2-4 days depending on the destination. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. However, you are responsible for any wire transfer fees charged by your financial institution. However she wants me to pay through ebay. Most importantly, youll want to look at the users feedback as a seller. Respond to messages and required actions from eBay as the case is being processed. payment processing in case the buyer chooses this option. If you pay through eBay there will also be a record of who the money is going to which will, at least, allow you to pursue the person if they end up scamming you. Evidence of successful delivery to the authenticator Return the item to the seller if eBay requires this step. The seller is required to respond and provide either tracking information, delivery updates, or a refund. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Aron Hsiao began selling on eBay in 1998 and joined the site's Trust and Safety Department in 2003, helping to resolve buyer and seller conflicts and marketplace rules violations. So, at the risk of sounding glib, if it sounds too good to be true it probably is. Alert: Internet Vehicle Scams on Craigslist and Other Non-eBay Sites. Notably, eBay usually rules that previous use has resulted in normal wear and tear and that buyers knowingly take a risk when buying a used item that the item may break soon after purchase. Losses based on a vehicle classified as "theft recovery" or "previously stolen" but recovered by a law enforcement agency prior to being listed on eBay. Buyers can find estimated delivery information in their Purchase history. Per the seller's return policy in the listing Because eBay is primarily a forum in which buyers are connected to sellers, rather than an online retail site in its own right, eBay has struggled to maintain the same reputation for safety and good customer service that other retail platforms enjoylike Amazon.com. You can search by make, model, year, color, transmission type, distance from you, price range, and more. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Find: 5 Things You Must Do When Your Savings Reach $50,000. Buyers are eligible for a buyer protection claim as long as they: This last point catches many disputers unaware. Follow the links eBay provides to Escrow.com and follow the step-by-step instructions to create an account. Click here to learn more about buyer protection when payment is made through Escrow.com. If a buyer chooses to pay with escrow, the seller will need to accept funds through escrow on qualifying items sold at $10,000 and above. The buyer, the seller, the vehicle (on the purchase date), and the financial institutions making and receiving the payment, are all located in the U.S. or Canada. Item repairs, or the full item price paid back to you if Allstate Protection Plans can't . eBay Money Back Guarantee covers most transactions on eBay. eBay Motors Security Center | eBay.com The real eBay Buyer Protection Program insures the online purchase of an eligible vehicle up to $50,000 or the vehicle purchase price, whichever is lower. In the event of a return, sellers will have 5 days to accept or reject the item; after 5 days have passed, funds are returned to the buyer. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Dont Miss: If You Miss Your Period How Many Weeks Pregnant. Return the item to the seller if eBay requires this step. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. eBay will release the money to me ONLY with your approval. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Copyright 1995-2023 eBay Inc. All Rights Reserved. To ensure your safety and security, always conduct your transactions on eBay.com and our mobile apps. Repairs or alterations made by you to the vehicle without the consent of the VPP Administrator.
ebay buyer protection program 5 day testing period
ebay buyer protection program 5 day testing period