How can you advertise something without specifying the colour? If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Nasty Gal, sourced from millions of other customers that come here to GetHuman each month. I am close to reporting them as fraud as this cannot happen to other people. Your refund will be processed as soon as we get your items back. *Please note that Apple Pay does not work on the Nasty Gal app. I kid you not. X. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. 53549. As the tracking for your order hadn't updated as recently as we'd hoped, this would mean the courier is having trouble processing the order for delivery and which explains the delay in receiving your items.When an order doesn't arrive when expected, there is a certain timescale we must allow for the courier to resolve any delays and to carry out delivery as planned, which is why you've been asked by our customer services team to allow longer for your order to arrive. the next day or standard delivery options! If the carrier was unable to deliver to your address, try using an alternative delivery address! Overview. AVOID PLEASE, Hello Fran,Thank you for bringing this to our attention and I am sorry to hear you've not received an order confirmation email for your order. It has still not arrived and it is now the 12th of December. It is horrible. Return Not Refunded - Need a quick answer? I want all my money back, Hello, I have received an order from you where 3 items are missing and 1 item that has been included was something I didn't order. 60% Off Sitewide Sale (Nasty Gal Coupons) . Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. We really appreciate your feedback. DO NOT SHOP HERE. You'll no longer receive a delivery note in your parcel. You will then receive unlimited FREE delivery and our "Hello from Florida! You can check shipping timescales here. You'll get an email once we receive your returned item. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. \r\n\r\nRun.". Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! Don't worryyou have options! If you have any further questions related to your delivery, please contact our Customer Care team. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email. Now I have an event to go to with no shoes. I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. The item missing was part of a set, so after getting a refunded I ordered it again and it arrived fine. This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. Here are 8 tips for writing great reviews. I bought the gold chainmail dress from Nastygal for my birthday party last night. Garbage ability to fix a problem. Date of experience: 12 April 2023. Shop for cute stuff with perks as a NGVIP, checkout with speed and ease, track your order at any time, keep up with your fave pieces by adding them to your wishlist, order with Apple Pay, and stay in the loop with notifications! Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. Extra 10% off New Arrivals Nasty Girl Promo Code. REALLY REALLY poor service. I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. Our App got a makeover You'll get an email once we receive your returned item. If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. They weren't leather and too small, poor quality. The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. The halter tie at the neck also broke in two. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. I've tried tracking my package but it hasn't updated. I told her I never received one and therefore did not have one. Your cookies are disabled. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Hi, I have returned your item but you are failing to return my money. I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. I received a refund for one of the items (which I already received) so I know they have the second item in their possession. I have read numerous reviews about people's orders going missing. NG. I stated if I couldn't amend the order I'd like it cancelled. Please include your full name, email address you placed your order with and your order number when you contact us. Thanks, This is unacceptable!! Hi Sofia, Thank you for leaving such a lovely review regarding the service you received from Lucy H! I don't even know how they still have a website, I guess because they steal people's money and keep the products. Keep an eye on your return tracking. This timeframe allows us to launch an investigation with the courier as a priority for you as to why your items were not delivered in the timeframe you chose. Don't worry, just package your items in something non see-through, sealable & waterproof. Just telling me they've passed me to the 'relevant team'. This experience has been extremely frustrating and I feel like Customer Service fell short. Additional taxes may apply according to local legislation**. I've had a look at the order and can see this was placed in December. Email sent: Aug 19, 2022 12:06pm. Submit a complaint and get your issue resolved. Please rest assured that we remain committed to the best possible service for our customers. Is this your brand on Milled? Hi ThomasThank you for taking the time to leave this review. Qty: 1 Size: 10 Colour: Yellow The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. You will receive a cancellation email and a refund via the original payment method used. What a disaster of a company. My order was send and received in the time frame specified and the item was as pictured on the website. I will be sure to pass on your thanks. Once the day of truth. They sent me the wrong item and the wrong size. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. * One or more of these files was not uploaded due to an invalid file type. My tracking is showing that my parcel is being returned to sender. Once you have processed and paid for your return in the portal you're ready to post it off! Nastygal Reviews - Read 446 Genuine Customer Reviews | nastygal.com And boohoo. I am so upset and angry to go through this days before Christmas. See code. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. Claim it. Claim it. I called a number that is associated with Nastygal. Nastygal Reviews 9,775 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant KH Kennady Heath 1 review GB Oct 13, 2022 I messaged about some shoes that had I messaged about some shoes that had damaged and Richard helped me and got my situation resolved, very fast and very helpful Last Tested. I see from other reviewers that their packages have taken weeks so I'm worried that'll happen to me as well. I ordered on Jan 15th and now it's Feb 8th and my order still hasn't arrived. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Nasty Gal. Isabelle McGrath. It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. Rest assured, all your feedback has been taken on board as we are always looking for ways to improve our services and to try to prevent any confusion like this from happening again. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) You can track your order at the top of this page using your order number from that email. Nastygal taking customers money but not proving orders HORRIBLE SERVICE, Hello Patrice, Thanks for taking the time to write a review, I'm sorry to hear that you've not received your order from us and you're unable to track the parcel. Your cookies are disabled. It goes against our guidelines to offer incentives for reviews. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. You will need your order number and email/last 4 digits of your phone number. Hello Catherine,Thank you for taking the time to leave your review, we do apprecate your feedback. In a matter of two hours, the dress started falling apart. 20%. Received my order with 5 items missing from it. Kind regards, We use dedicated people and clever technology to safeguard our platform. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. Nasty Gal Promo Codes - 20% OFF in April 2023 Just click, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. Is this your company? Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. I am outside of the returns policy, can I return? It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. View in Dark Mode. Faulty item but excellent customer service. This shouldn't be the case if we have made an error, so I do apologise for this. My order number is GEU100792984. Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. Once the order has successfully been processed you will then be sent an order confirmation email.
nasty gal package never arrived
nasty gal package never arrived