However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. 22h29. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. The LED is permanently red and the new disc doesn't appear in the app. 27-03-2019 Setting up your Complete Wi-Fi disc is straightforward. How do I Change the Name of My Wireless Network? Select the Begin Location Test option by tapping it. Plug your Wi-Fi Disc into a power socket and turn it on. You must first download the My BT app on your phone and access the app to set up the new disc. Announcements, Guides & Community Updates. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. Is there another way to pair it without connecting to the router by Ethernet cable? The app will indicate a poor location by shining the yellow light. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Step 1. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband You should update your wireless equipment with the new details. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. on 17h39. But if you cant move it, dont worry, your disc will work OK. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Set up your Complete Wi-Fi Disc | BT Business 17h23. Next, you must plug the BT disc into the socket. There's one in your Hub box. on I have gone through the set up procedure multiple times with the same end results. 15h30. You'll need to update your wireless devices with the new details. I am having the same problem. This will guide you through the set-up and suggest the best location for your disc. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. You can then unplug it and move it to your chosen location. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Once done, unplug the device from the power and move it to the recommended place through the app as step 1. The quickest and easiest way is by using the BT Business app. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Also, it's an impressive piece of kit on paper. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Solved: Wifi Disc pairing problem - it doesn't - BT Community Working out the best location for your Complete Wi-Fi Disc is straightforward. What to Do if I have Issues Setting the BT Disc Up? Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. Go to your nearest store or order a new shop online for new cables. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). A blue light lets you know the disc is in the best location. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. It will then connect wirelessly to the hub after a few mins. Plug the internet cable into the modems LAN 1 outlet. 29-01-2019 Step 2. Ask questions and share tips with other people 24 hours a day. I have had the SH2 and Disc for over 9 months and it has never lost connection. There's one in your Hub box. The hub's administrator password allows you to log in to the device system. The LED is permanently red and the new disc doesn't appear in the app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You also consider some methods to keep the disc safe. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. 20h48. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. The extension can never, however, be as quick as your router, so that is all it means. 13-04-2019 But if you cant move it, dont worry, your disc will work OK. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. Solved: Does BT Wifi disc require a physical ethernet conn - BT Ordered a Hybrid Connect device? If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. Setup Complete Wi-Fi (Black disc) without cable? How to install an add-on disc | BT Whole Home Wi-Fi - YouTube After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. So you can check our upcoming post for more details! @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Step 4. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. There's one . How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? I have several devices connected to this switch and they all work just fine. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Restart is one of the simple and popular methods to help you solve technological problems. Besides, keep the BT disc away from other electrical devices. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. Avoid obstructing it with the carpets or blocks. These settings can be varied if you first set up the device. Only your first disc can be connected to the hub (router) using an Ethernet cable. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? Step 3. . You can also use the Ethernet ports on these discs for devices such as TVs and printers. Wait a few seconds for the completed connection. We offer you a detailed step to help you set up BT disc quickly without hassle. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. In the unlikely event that a disc gets too hot, it will turn off automatically. This will guide you through the set-up and suggest the best location for your disc. What is Complete Wi-Fi and how do I get started? Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Wait for the color to switch to solid blue and turn off the device. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. The light will turn to blink red but return to solid blue after a couple of seconds. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. Step 5. Unplug the cable. Again the light will turn a solid blue. The LED will flash blue slowly. Press POWER on the device again to turn the hub on. You'll need to update your wireless devices with the new details. Set up the BT disc through an Ethernet cable. In this case, it means the BT WiFi disk can not be connected to the network. 15h25. Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. What's the admin password and why do I need it? Watch this short video to set up or follow the instructions below. Take a look at the video and information below about getting set up. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. Just plug it in to the mains and connect a lan cable between it and the hub. The extension will typically alert you if you are too near or too distant from the router. You can do this from the Settings menu or manually turn each disc off then on. Connect it with the WAN port on the BT hubs back. After that, you must take out the Ethernet cable from both the disc and the hub. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. gibbylinks. In the My BT app, go to Hub settings and select Update Wireless Network. For further troubleshooting and support see What does the orange LED on the disc mean? Set mode 1 for the complete WiFi Disc instead of setting mode 2. If you're using Premium Whole Home Wi-Fi, you can't. Power off disks that are not directly connected to a hub (router). The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. The light flash red and within a few seconds turn solid blue The first thing is the number of the disc; next is care and safety. Try moving the disc closer to the one connected directly to your hub (router). If the speed gets slow, you must adjust the position after setup. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. Everything you need to know about BT WiFi disc. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - YouTube Within two minutes, follow the instructions on your device to connect. Also, it is unable to receive a stable connection from Smart Hub.
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how to set up bt wifi disc without app