disputing stubhub charge with bank

You might be able to push it back to whenever you asked for a refund. The content I also sent the dispute letter to their legal department. I see a previous representative tried to leave a voice mail with you letting you know that because you didnt make all your money back on your resell, we refunded you your buy fees as a one time courtesy. Corporate Advocacy Business Remediation and Customer Satisfaction Program. For more information, please see our This post contains references to products from one or more of our advertisers. They don't even pay the seller for 5 days!!! But lets say that you order a product through an online seller, and that product arrives at your house shattered. They say this is impossible, but is it really? Dont click on those slick Ads! Clearwater, FL 33764, 877.634.9808 Have a one hour delay (like Amazon does) to reverse One-Click purchases. The Fair Credit Billing Act does offer protection in cases where unauthorized or incorrect charges are made on your account, and most issuers are diligent about helping cardholders where possible. Under the FCBA, you are entitled to be able to take action against a card issuer in circumstances for these types of charges: This means that you cant dispute a charge just because you are dissatisfied with a product or service or didnt agree with an authorized user making a certain purchase. There are a few scenarios in which this could be the case. If you do choose to open a dispute with your credit card company, once we receive the chargeback we will deactivate your account immediately. This would only be warranted when both the cardholder and the merchant feel strongly about a dispute, and each has submitted evidence to support their claim. [2] When shes not working, youll find her planning trips to visit unique filming locations, historic libraries and thrilling theme parks. When listing tickets, you are in complete control of the price, but Im sorry they did not sell at the price you wanted. This can happen in a few different ways, depending on the banks policies. What Happens if You File a False Chargeback Claim? You might want to circle to highlight the error so it is visible. I posted on stubhub a ticket I forgot I had sold elswhere already and it got sold on there as well. Cookie Notice in your letter below) into not using their only remedy. Don't forget to include copies of any statements or receipts that provide evidence of the error. Stubhub Why doesn't Stubhub Allow Charges to be Reversed in the First 30-60 Minutes? If unsure, cardholders should contact their issuing bank directly to determine what their specific procedures entail. The card companies have better leverage against StubHub to get refunds than each individual claim. If you are a merchant, having a basic understanding of the bank dispute process might not be enough. The APR is one of the most important things to know about your credit card. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Shohrab Chowdhury Shorab, Mohammed Shohrab, Shohrab Bengali Heed this warning about Shohrab Chowdhury. You should have the option to opt for a refund on the StubHub wallet page in your account on the desktop site. Now, this step isnt required to dispute a charge with your credit card company if the issuer has other avenues to request a dispute. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. That's $689 down the drain since I doubt the nba season will resume and what's the point of a 120 % credit when all live events are basically cancelled for the foreseeable future. What happens next? Good news: you can learn to stop chargebacks today. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). Transactions for which the shipping information doesnt match the cardholders address. Depending on the nature of your chargeback request, the credit card company may request that you also submit supporting documentation via mail or through a form on its website. Over 18,000 companies recovered revenue with products from Chargebacks911, A Step-by-Step Guide to the Bank Dispute Process, Step 04 | Chargeback Transmitted to Acquirer, Step 05 | Chargeback Forwarded to Merchant. But the term may be foreign to you if youve never had to do it. Tickets I put for sale on Stubhub never came, someone - Reddit Some banks also offer an online customer service chat that can assist you. Remember that usually, you can only dispute charges that have already posted. Ripoff Report has an exclusive license to this report. Make your request in writing so you have proof of the exchange. Along with the evidence, the merchant also needs supporting documents, like a rebuttal letter. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. No single credit card is the best option for every family, every purchase or every budget. This is a growing problem that negatively affects everyone involved: it raises prices, causes market insecurity, and can even cause supply chain issues. Among other protections, you have the right to accurate billing, protection from unauthorized charges and the right to dispute charges for goods or services that are different than described. In this guide, Ill focus on how to dispute a charge that deals with a merchant billing error or other associated issues. Wait for a StubHub representative to reach you. It involves reversing a payment and triggering a dispute resolution process. If a cardholder files a bank dispute, the bank should investigate the claim. Be ready to provide your account number and security word or PIN as well as the details of your dispute and how you'd like your bank to resolve it. Anyways I am on the phone with my bank right now. Typically you must be able to demonstrate to your bank or credit card company that you made a good faith effort to work with the merchant to solve the problem before you initiated a chargeback. Some bank disputes can prove easy to settle. StubHub Community Support Selling Tickets Dispute Cancellation Fee Topic options niki_020 Waterboy Answered! See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. I dont know what it will take to get your attention on this issue, but I am on a mission to help shed light on this issue in as public a way as possible. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. At this step, the acquirer receives and reviews the information compiled by the merchant. By doing that, apparently I became a one-click user of their site without actually requesting that or agreeing to that. How to Dispute a Chargeand Why You Shouldn't - Chargeback Gurus You may be surprised by a cordial response. Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. If you have AmEx, you're golden. Multiple, identical items purchased in quick succession. I also sent the dispute letter to their legal department. Privacy Policy. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Instead I get smoke screens, delay tactics, threats like the below, and form letters talking about e.g. So I was browsing tickets recently and clicked on the tickets to see what they would cost with fees and taxes included. Taking careful consideration of all the valid reasons weve listed for a bank dispute, and pairing them with the appropriate responses, can help defend against fraud and protect the payments ecosystem. Last Updated: March 29, 2019 Still a little confused? To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. Advertisers above have met our This process occurs strictly between the two banks. Something went wrong. Stubhub tries to hide behind the mask of "we are just a marketplace you bought the tickets from someone else and we cannot reverse since the transaction is between you and another person." The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. The merchant failed to provide the goods or services promised. and have not been previously reviewed, approved or endorsed by any other and our With that in mind, lets break down how to navigate the bank dispute process, and see exactly what happens at each stage of a chargeback. Secondary coverage is common, but primary coverage can offer more protection. They love to tell people they aren't covered by certain laws and regulations when that is not true. Use standard business format for your letter. Its important for cardholders to understand their role in the bank dispute process. Terms and Conditions Apply. To dispute a charge and submit a chargeback, you must identify the transaction in question and work with your credit card issuer to initiate the process. As an example, for most purchases using Mastercard, chargebacks must be submitted within 120 days of the purchase. Rayleigh, Essex, SS6 7UP. (Getty Images). Items the buyer never ordered, but which were added to their invoice later. Whether your bank has made a mistake on your statement, you received a defective product, or your credit or debit card was used without your permission, federal law and Federal Reserve regulations protect your rights when you need to dispute bank charges. Most often, after collecting your reason for disputing the charge and supporting documentation, your bank will submit your chargeback to the merchant. Follow the prompts to dispute a transaction or talk to a customer service agent, and explain that you want to initiate a chargeback due to a defective product. Consider sending your letter using certified mail with returned receipt requested, so you know when the bank has received your letter and can calculate the response time. This avenue will likely get you either a refund or a replacement product faster than filing a chargeback would. Pending charges generally will not have a Dispute option available online or in the app. Just as with billing errors, the bank has two billing cycles to respond to your claim and either return the funds to your account or explain why your chargeback is being refused. Why Ripoff Report will not release author information! I wont go into the details, but there are multiple other ways you could prevent accidental purchases, but you choose not to. The Forbes Advisor editorial team is independent and objective. Copyright 1997-2023 Ripoff Report. However chargebacks are sometimes issued against consumers, for example in the case of an erroneous ATM deposit. This guide shares an overview of chargebacks, how the dispute process works, and how to prevent them in your online store. Don't assume that your bank won't work with you. That has nothing to do with my complaint. Stubhub "legal" wants me to drop chargeback : r/stubhub - Reddit This is a terrible, terrible company. strict standards for business conduct. It cannot be The very least it wasn't that when you listed the items so you should still be held accountable to the 40% not the 100% if there's anyway to get your bank or credit card involved for the full charge definitely do StubHub truly could be the worst but they also have such great deals last minute Theweirdlad 3 yr. ago Solved: Dispute Cancellation Fee - StubHub Community Keep in mind that while the Fair Credit Billing Act does offer consumers protections, those protections are dependent upon you following its guidelines. If submitting your chargeback request online is not an option, you can call your bank via the phone number on the back of your credit card or customer service phone number. Their product sucks. Check here before booking an award fare. How to Request a Stubhub Refund [98% Success] - DoNotPay If a dispute goes to arbitration, then it's out of the bank's hands. If they have already charged your card, dispute it with your credit card company. -------------------------------------------------------------------------------------------------------------------------------------. These cards offers 2% cash back on most, if not all, of your purchases, but some come with caveats. A representative at your bank's customer service line may be able to correct the error instantaneously. The customer's only remedy with StubHub is a chargeback, and you are trying to bully people (e.g. If you can not find this easily, search the banks online help pages for Dispute a charge or Chargeback. While many chargebacks can be initiated online, your bank may require a phone call for large chargebacks or for chargebacks requiring additional documentation. Most word processing applications have a template you can use so your letter is formatted correctly. But the dispute and chargeback process can help cardholders receive refunds and correct billing errors in the cases where you are unable to make it work with a merchant. Actively reaching out with your bank may be your best bet. Cardholders should continue to exercise their right to file legitimate bank disputes whenever applicable. Credit Card Chargeback Disputes | Credit.com Visit a branch in your neighborhood or further away. Solutions for your business are just a click away. Dont worry: we get it. Kaila I am just a normal person who truly believes you guys are ripping off consumers by making it too easy to accidentally purchase tickets on your site. If the merchant disagrees with the reason given for the chargeback, they have the option to fight it. If you cant find where to submit a dispute online, you can also call customer service and dispute a charge that way.

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