port macquarie council complaints

Port Macquarie NSW 2444. HW[6Sc1r gndA%|l qX? . Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. Sign up for our newsletter to stay up to date. /Root 9 0 R 11 0 obj If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). Find out what complaints we can help with. Part 1: What is unreasonable conduct by a complainant? Your digital subscription includes access to content from all our websites in your region. And it has raised the ire of some councillors who question the validity of the process and the intent of the complainants. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 8 0 obj Complaints can: increase the chance of getting a better outcome help others in similar situations A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. PO Box 84, Port Macquarie NSW 2444. You have a right to complain about the services you get. 9 0 obj Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. Photo: File IT was a $64,000 question that amounted to nothing. Your digital subscription includes access to content from all our websites in your region. If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. endobj % Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. stream endstream The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] Sign up for our newsletter to stay up to date. "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. the best way to lodge a complaint or a request for service (which is via our website). We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K Customer Service. Confidentiality is important, but seriously I'm not told who lodged the complaint? You can report most issues online. Two arrested during investigation into Gordon Street hit-and-run crash. Send an email to council@pmhc.nsw.gov.au ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. Port Macquarie court list. ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 Your digital subscription includes access to content from all our websites in your region. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened.

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