Out of guarantee iPad battery replacement policy and cost? You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Your Hardware Warranty - Apple AC doesn't cover for anything. Is it right to be asked to pay for the battery replacement for an iPhone SE as long as it still is covered by warranty, in an official Romanian Apple reseller service? They have another 14 days to return the goods once they've told you . Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? For a better experience, please enable JavaScript in your browser before proceeding. I am not any more closer in making a decision after this thread as there seem to be some confusion on what is covered and the ease of seeking a free of charge repair or replacement. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. To start the conversation again, simply We use cookies to improve your experience of our website. It may not display this or other websites correctly. In the end we just went to Apple, paid the 280 and got it sorted for the next day. It's a lemon law. But why does that make a difference? Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. "An Apple certified technician tells me that my logic board is broken. Apple 2 year EU consumer law / 6 year UK consumer law Archived post. In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. I have the original purchase receipt This coverage operates alongside and in addition to your statutory rights under UK consumer law. You can ask the customer for proof that they bought an item from you. For goods purchased in Scotland, these rights expire five years from delivery of the goods. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. That's really important folks. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. If youre in Northern Ireland, contactConsumerline. AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). But it doesn't matter right? I feel obliged to warn people who may forgo buying AppleCare+ for this reason alone, or who are simply under the false impression that you get six years of standard Apple warranty in the EU for no extra cost, that this is only a half truth. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Anybody managed to claim for battery under UK Consumer Law? AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Accepting returns and giving refunds: the law - GOV.UK If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. 20.3K Posts. In April it stopped working completely so our reader, John, contacted the warranty provider. any proposed solutions on the community forums. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. They may say the guarantee is no longer valid. There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. I came across the UKs law on this which states that manufacturers should be liable for up to 6 years and contribute to the expense of the product should it need repair. Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. only. Jul 19, 2021 8:31 AM in response to KillerMrSingh, iPad Service and Repair - https://support.apple.com/ipad/repair/service, Jul 19, 2021 11:13 AM in response to KillerMrSingh. It is the iPad Pro 10.5 64GB Cellular Model and I wanted it replaced as it doesnt last as long as it used to. JJ_Egan Forumite. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. I encountered may a time that a faulty iPhone was brought into store after the Apple one year limited warranty had expired. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs Refunds. What all this means is there is not an absolute right to a repair, replacement or refund. The Sale of Goods Act 1979 - now the Consumer Rights Act 2015 - provides that consumers are entitled to a repair or replacement or refund where goods are faulty. You must refund the customer within 14 days of receiving the goods back. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. Now, you state 6 years but most consumer law is 2 years. You can also usean online form. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. UK Consumer Law is from the vendor only . ask a new question. Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. 1-800-MY-APPLE, or, Sales and We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Scan this QR code to download the app now. 2023 Refunds. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. ask a new question. Let us know, Copyright 2023 Citizens Advice. Something went wrong, please try again later. You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. An Apple certified technician tells me that my logic board is broken. Take 3 minutes to tell us if you found what you needed on our website. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. This site contains user submitted content, comments and opinions and is for informational purposes The 2 year eu warranty is myth. Mix of information in the above replies, most of it accurate but a quick reminder :-. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. Apple Inc. All rights reserved. NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The same for another store I worked at too. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. How long is the warranty on products in the UK? 1, 2 or 5/6 years Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. This could be a sales receipt or other evidence such as a bank statement or packaging. r/apple - Let's put this EU 6 year guaranteed warranty - Reddit I've seen multiple references to EU consumer law here on Reddit the past few days that claim that it automatically entititles you to 6 years no-questions-asked warranty on Apple products (primarily being used as an excuse for Apple to raise EU prices). The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . Please tell us more about why our advice didn't help. Editor, Marcus Herbert. 87. Its usually easier within the first 6 months. It's a lemon law. Apple has no legal responsibility to you unless you bought the laptop from them. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. "I'm afraid it might be a little outside the 12-months". Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: What does it mean to have power of attorney? Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. 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uk consumer law 6 year warranty apple
uk consumer law 6 year warranty apple