hackney council repairs

0113 212 0687 Hackney residents can try reusable nappies for free by applying for a 70 voucher. 0345 257 7520 Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation. Repairs Hub. Contact us to find out more. If youre a council tenant, you can use it to report: If you own the property, you must report a repair via telephone. hackneycouncil @hackneycouncil 6.28K subscribers 814 videos Hackney Council's official YouTube channel. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. Local Government Ombudsman We want to learn from our mistakes and so we can prevent similar problems in the future. Hackney Council Management reviews - Indeed This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. If you are not happy with that approach, we will action a stage 2. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. Hackney Council on Twitter: "@mii_kii0 Please contact the repairs "dxw" is a registered trademark. Great place to work. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. While it has shattered lives and brought immense suffering, it has also galvanised many to take action against racism.On her recent visit to Hackney, Stephens mum Doreen Lawrence spoke up against institutional racism and the need for change. After user testing and analysing the data, the service was iterated and improved further. Browse the rails and use your token currency to exchange for new preloved items. The dxw newsletter is a regular update on what we've been doing and thinking about. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. In June 2022 the Council received 14,000 calls relating to repairs. The dxw newsletter is a regular update on what we've been doing and thinking about. If you detect a leak you should contact our repairs centre on 0208 356 3691. The statement is clear that the Macpherson definition is still relevant today. Clothes and accessories and shoes must be clean, wearable and undamaged. Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too. You can also use the call back service you will receive a call without losing your place in the queue). Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. @NHSHomerton. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. These acts of reuse help our community and reduce waste. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. Anything you once valued or will be valued by someone else. It was not an easy period for anyone and I am really grateful for their efforts. Items are assessed and categorised based on recommended retail price (RRP) and condition. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. This service will allow you to raise all non-emergency repairs. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. Hackney Council new build repairs: guest post by Ewelina Sorbjan Please enter your Right To Buy Service Charge Number. If youd give it to a friend, you can bring it? Anyone wanting to report a repair or find out how their request is progressing should call 020 8356 3691 (Mon-Fri 8am-7pm; Sat 9am-1pm). Find jobs Company Reviews Find salaries Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. Building a Report a Repair service - dxw Where possible, we will offer this option and aim to get the problem fixed more quickly, we will try to find a way to solve the problem within 5 working days of the logging of the complaint, keeping you updated, usually by telephone, we will seek to agree a solution with you and do our best to ensure the problem is put right, if you still feel that we have not addressed the problems raised, you may then request that it be reconsidered more formally as a complaint under investigate it, this option is for complaints that need a thorough investigation and a more detailed response. Uprising Community Club- A street party to showcase and celebrate the 75th Anniversary of Windrush, including music, poetry, dance, food, a puppet show and a fashion show. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. Hackney Council Pay & benefits reviews - Indeed Our DIY repair videos provide tips for home repairs that you can carry out yourself. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. However, this is all about making things as simple and easy for our residents as possible. All rights reserved. It shows that to build better services, we should always be doing, rather than done. In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. While the Council still has outstanding repair jobs to complete, none of them date from before the start of this year. Working at Hackney Council: 84 Hackney Council Reviews - Indeed When we started working with Hackney, the vast majority of repairs were reported by phone. This work took four weeks. We do our best to give you great services, but theres always room for improvement. View map, The Lighthouse Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. Find out how to tackle damp, mould and condensationto avoid damage to your homeand your health. The Council receives around 80,000 requests for repairs a year. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. 1 King's Cross Bridge Working together, Hackney and dxw developed the Report a Repair service from alpha to a simple beta that was made available to residents at the end of February.

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