I still havent received the double tier points (now 61 days and counting). The jurys still out for me. How do I get it fixed? But its complicated. Our outward was also in club with single plate offering of curry. has for us been outstanding still. This is always noted on my bookings. You can book seats for free 7 days beforehand with Bronze status, which isnt hard to achieve Silver can reserve seats at the time of booking. British Airways abbreviated my vacation what am I owed? I want BA to be amazing again. Dont make me fly with them again! Obviously frequent fliers with BA loyalty have had a really bad time during the pandemic. Flight prices are just ridiculous when flying west right now, especially if you want to start your journey from the UK. Sean told the Financial Times Putting the premium proposition into the heart of what we do is going to be key, he told the Financial Times at BAs headquarters near Heathrow. Lots t, Review of @movenpickalmarjan in Ras Al Khaimah is, Not only was this an amazing empty leg flight on t, @flydubai #b737max business class. Book through GTC to receive extra perks on your booking at no additional cost. Airbnb banned me because I used to live in Russia. To be frank, weve been moving from one set of restrictions to another and the amount of change weve been dealing with over the past couple of years from week to week has been relentless. I havent heard of anyone who received them without either a very long wait or having to chase more than once. The airline is working towards carbon neutrality by 2040 however, it recognizes that in this new post COVID world the airline has a chance to be able to redesign and rebuild its image and standing in the new global market. Spot on when you say While the majority of the food has tasted OK, it reeks of cheapness. With the call centres Ba have gone through a tough 2 years and have tried their best to get through to people and talented people is what we need not less and more online only services . The airline has been beset by staff shortages, congestion at Heathrow Terminal 5 and . Club Kitchen virtually empty after 20 mins into flight observed. Earlier in her career she worked at the DuPont company and in private practice at Baker McKenzie. Just back from a week in the canaries. Who knows. The death spiral reached the point of no return when they closed UK based IT departments and outsourced to India with price the only criteria, not experience, competence or management.And when you review the voluntary redundancy programmes they set up to cut even more costs you can trace the loss of experience and even customer focussed wisdom to the second rate airline now trying to please its IAG shareholders and protect senior staff bonuses and not us its less and less captive customers. I hope Sean reads these comments personally as it seems that BA has already lost the market. Its a nice to have for me as I think there are more pressing issues. For a while the standard excuse especially on 747 and 777 was to blame Boeing. Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. Got a flight to Vancouver booked for the summer, paid a big price and theyve just changed the plane from new club suites to old club worldreally annoyed. Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. Investing more in digital & ensuring its an awesome customer experience will reap rewards & improve their Net Promoter Score (NPS). our privacy policy and advertising disclosure here. at British Airways CEO, Sean Doyle, in Keynote Speech 2,437 views Oct 19, 2020 Like Dislike Share Save FinalCall.travel 302 subscribers New CEO, Sean Doyle, delivers his first keynote. In the face of constantly changing and complicated travel restrictions the length of time its taking us to take calls has naturally been longer, which has pushed up our waiting times. So I would like these issues resolved that would make my life a lot easier. As many say the proof is in the pudding.talking pre Covid BA didnt offer a Premium service the only time I used them was if I could pay via Avios, or if airlines of my choice didnt fly where I wanted to go.. There is also the catering question I am just off a return Club Europe flight from Malaga, and on both sectors, theyd run out of TWO meal options by row 7, and that isnt the first time I have seen that. Maybe that price is a bad example, but you get my drift. Club Suites are very good, our cabin crew were excellent but were we lucky on this flight? How do I get it fixed? Management Consultant I Board Member I Board Committee Member, Director-Sales Marketing at Vana, Dehradun, India, Performance Engineer | Senior Enterprise Technical Architect | TOGAF 9.2 Certified, HR Business Partner at Wargaming Im not paying a premium for a seat I may not get! Sean Doyle is Head of Strategy and Business Plan, Sean Doyle's personal email Most importantly, an airline that you are proud to fly with an airline that you are proud is your British flag-carrier. We know that when these complaints get to the right level at British Airways, they are resolved quickly. One of whom seems to be so flush with cash that it is bidding for a European competitor less than 12 months after being baled out by its government. I was a travel industry executive all of my career and worked with BA over many of those years. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. But it just seems that everything has taken such a battering over recent years that it will be impossible to come back from it and to regain that premium label that the airline wants to achieve again. This contact was published on November 27, 2014 and updated on March 9, 2023. Under: "this week I have briefed teams across the airline to do all they need to, to tackle the issues we know you're facing so we don't let you down" . My Whirlpool stove is defective again. Unlike any other airline in Europe it has a very effective domestic long haul competitor on all its most important routes and unlike the Middle East carriers, it has to make money and receives no covert support for its Government/owners. My American Tourister luggage is defective. We travelled on a Gold Companion upgrade ticket that is supposed to be a reward for loyalty to the airline. He came back and said product poor, people meh. This was on top of what felt like a genuinely cheery welcome when we embarked, and meal choices available throughout. I was lucky enough to be very well looked after by all major carriers and we all know the BA product falls short in many areas. Sean Doyle was appointed Chief Executive of British Airways in October 2020. Plus, it's the end of the semester and we're throwing a party! We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help. In the email, Mr. Doyle said: My number one priority is to address the customer call center issues many of you have experienced and may still be experiencing. When Club Suites came out 3 years ago in 2019, I was amazed that BA thought it acceptable to dribble along with the 20 year old ying/yang design for six years rather than introduce the Suites over 2 years. See Sean Liam Doyle's compensation, career history, education, & memberships. We have numerous flights booked, lots of them in Club World. I have an Itag on my case and could see it was just the other side of the wall about 10 feet from me. The menus seem to consist of what I would think of as pub grub, sausage and mash, cottage pie, pasta and roast dinners with a curry option if you are lucky. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. He graduated from Staffordshire Polytechnic with a BSc (Hons) in Information Systems and is a Fellow of the British Computer Society. Sean Doyle apology email! Head for Points Trying to get through to BA Holidays by phone is actually totally impossible. Its been way too long since I was in a position that I wanted to issue one of those Golden tickets to staff. She graduated from Fundao Getlio Vargas in Business management. A national disgrace! Julio has a PhD in Physics from Cologne University in Germany and has an MBA from IESE Business School in Spain. You can still collect your usual hotel loyalty points and perks too. Sean Doyle (businessman) Sean Doyle is an Irish businessman, and the chairman and CEO of British Airways . If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. Yes, we did both comment that our non direct flight to Nairobi on Qatar in August when we even flew economy on one leg was infinitely better! Been looking at booking a few flights and was amazed at how much BA are asking. First class was full (8 pax) but they managed to run out of choices by the time they came to the last passenger (unfortunately my wife) and that is with only three choices on the menu (one being vegetarian) utterly unacceptable and certainly NOT First Class BA need to quickly pull socks up, add more choice to both F/C and B/C menus (indeed all classes) and stop penny pinching, especially in premium classes.
ba ceo sean doyle email address
ba ceo sean doyle email address