Thank you for your time and we look forward to hearing from you soon. How BBB Processes Complaints and Reviews. We told them no several times over a 2 hour period. I now see that papers have information that goes against the the contract. Customer service has addressed our issue satisfactorily. Well to my dismay, I was scammed out of $7, 000 in that very meeting. Now their customer service wants to use Consumer Law to their benefit, BUT IT IS ILLEGAL from the start for the timeshare company to not have provided us with a spanish language contract that we could read and sign. The vida sales rep told me that this was not an issue at all, that we could easily sell our shell timeshare through a recommended broker for cash and that this was a plan that many of their members sucessfully used. We accepted since they said it would only take 90 minutes. The seller also wrote the rental rates on the sheets of paper that I took with me. Upon checking in at the resort, my wife and I were approached to attend their t.s. Then told how to leave, unescorted, back to shuttles. When we were sold this Ambassador package, we did the math and thought to ourselves that there was no way we could lose but this is farthest from the truth! We have now gone on Ebay and other resale websites and see that the prices quoted us and given to us on a print out are not true. We wasted our hard earned money on this crap. I have an approved offer. Our goal is to make sure you get the most out of your membership. I sent a registered letter within the 5 days to rescind our contract. The contract may be set aside on the grounds of fraud. Me and my friend Nat were staying at the Mayan palace in Mexico and we attended a meeting. Your commitment clearly is to support the duplicitous sales practices of your sales teams. All Rights Reserved. The Mayan wants us to be quiet and learn to enjoy what they tricked us into buying, that is not going to happen. This would likely take eight months to two years of hearings to conclude, some of which would require the plaintiffs attendance. Ms. Rose I urge you to reconsider your position, Ms. Gines, Vida sales reps trained by Vida management conned me into believing that rental income from this purchase was a certainty, and I believed them. Vida Vacations Careers and Employment | Indeed.com PLEASE HELP AS I CAN FURNISH ALL PROOF OF DOCS and contact telephone numbers. Article 85 of Adhesion Contracts of CONSUMER PROTECTION LAWS clearly states that ALL contracts must be in Spanish. I was under the impression that contract # ******* had been reinstated, per your 8/25/2020 response here via the BBB communication exchange. The plaintiffs in the class action lawsuit filed against Vida entities and Vida's then-CEO further allege that Vida Longevity Fund offered and sold securities to investors through the use of . I was skeptical and asked how we could be sure that these figures were correct and not just typed up and printed out. to find out its value. But if something happens with you on this vacation, this company doesnt take responsibility. Its location on this page may change next time you visit. Shame on us for trusting them!!! We have been unsuccessful in reaching a solution that is reasonable for both parties. I was given a certificate # and now that the time is drawing soon, I made many telephone calls and sent several emails with absolutelty no response. This complaint was posted by a verified customer. If you are reading this, and within your 5 days to rescind, do so! They also sold us a suite in the Kingdom of the sun which is still under construction. We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. I still have the credit card bill from the old contract. Vida Vacations Accounting is standing by to help you with all billing inquiries. http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. I am so upset that we trusted them and should not have, this has become a nightmare and what worse timing than it being the Christmas, new year holidays! A year and a half later nothing has happenedi now own 4 weeks that i dont use, cannot sell and cannot rent. We value your privacy. I made the mistake of believing what my vida sales rep told me. We were told by the timeshare salespeople that we were buying the 100 year contract and that they were giving us another week for a 10 year period but really it is opposite. Last, boundaries, will Vida not take responsibility for inducing clients into a contract with lies and deception? It was too much information and we were already tired of being there. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Should we have realized they were taking advantage of our trust? Vidanta is a Mexican corporation that owns hotels, resorts, cruises, a private international airport, and other vacation experiences for upscale travelers. He went on to show us a document that said Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales that ocurred in the last 12 months of the same exact Club intrawest timeshare. They came back with a document, that I asked for a copy of, that showed our t.s. Wired $7,750 us$ cash for booking of 5 luxury units and supervisor not returning calls and many emails. What is Vida Vacations? Company Culture, Mission, Values We Share your photos and videos with others to prove the truth of your words. Sign up to receive our free weekly newsletter. Thank you. They prepared a signed statement declaring the contract rescinded and was told our deposit would be credited back to our credit card account within 15 days. connected to all exchange companies, even small luxury hotels. And the contract states that Limitless Vacations does not assume any promises made by their sales people. Emily at Emrealtyflorida.com, Desired outcome: BBB reports on known marketplace practices. Who knows if that is true either? I started contacted Ms Rangel to activate my You talk about your commitment. BBB Business Profiles generally cover a three-year reporting period. Being skeptical, I asked how my wife and I knew for sure that these numbers were real. 29 Staples St Well start sending you the news you need delivered straight to you. 182 likes. Customer Service department has addressed our issues satisfactorily. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Guests You will never receive an actual deed as you would in the US. VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 On 11/03/21, I was directed by Barba Rangel, Supervisor Vida Vacations to Wire $7,755.00 USD to their Vida Vacations Banking in De Zuniga Jalisco. They tell you all about the upper class stuff, then sell you the lower class package and don't state that you can't do any of what they just showed you. Discover the Vida Vacations Difference The reason I fell into their web of lies and deceit is they seemed so credible. Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. I did. We accepted since they said it would only take 90 minutes. In my opinion this is a nice resort, unfortunately they are liars and 100 yr contract does not have Profeco registration #, beware of vacation class s.a. de c.v, VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. Its just a joke. They really push the vida dollars making you think you are getting dollar for dollar savings when you actually only get to use about 10% on the dollar. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. After about seven hours traveling we were met at the airport in Cancun by some saleswoman misrepresenting her intention. We truly appreciate your preference and welcome you to our family! Unbelievable! Due to the facts weve presented this is the only conclusion one can draw. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn't have bought for rental/resale even though they put us on the phone with a brokerastonishing. We will continue to spread our story until this situation is resolved. Unfortunately I own a Mayan artifact of their deceptive past. My mother is retired and is living out of his pension, part of her money went there. Afterwards we also felt they held a Spanish language contract away from us so it was more difficult to us to understand in English. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. I also asked why is it a problem? Also, when we did call the resort an d gave the certificate #, they disclosed this was designated to someone in year 2020 and used up. We bought our week almost 3 years ago and we felt that we have been scammed. In my opinion this is a nice resort, unfortunately they are liars and thieves. We are left in the dark on how to donate and make sure that we get financial credit for the certificates we are donating. We look forward to hearing from you to provide you all the information you need to start using your vacation club with us. There are no deals and discounts. It is the principle now. The only contract that is registered is the 10 year contract. Unfortunately, even with both of those things working in their favor, the hours of being held against your will to hard sell made the whole experience awful. But there's a chance sales will inflate the sticker price as they do with the timeshare, in which case you will pay close to full price for the condo and effectively receive little or nothing for what you trade in. So if you vacation to Vidanta, enjoy the experiencebut refuse ANY and all attempts to hook you. The must continue to honor these contracts even if they do not offer them anymore. Upon looking them up online, one was worse then the other. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. Unsubscribe easily. Read full review of Vida Vacations and 2 comments, they didn't take responsibility for their customers safety and health issues. They told me two different stories when asked them about the resale price of our t.s. Already a member? The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! Again, needless to say we continue to be ignored. The finance manager gave me all guarantee that they are ligitimate and that is how vidante vacations do their business. The free stays theyll pressure you to upgrade and spend an arm and a leg to do it. about them, take a look: We were told that we had to come back Saturday and we attended another meeting with Jose, he talked us into a cheaper plan, we signed on the 7th of September and decided that we would Cancel the second 10/17/18 We are members of Grand Mayan We wanted to upgrade our membership Went to meeting, negotiations took place. Fraud: If one person knowingly made a material misrepresentation that the other person reasonably relied upon, and disadvantaged the other person. RUN!!! If Vida is truely the good corp. citizen that it purports to be in all of its advertising and philanthropic endeavors, then your decision to finally do what's right should not be a difficult one. They sound terrible. Vida Vacations Customer Support: Poor Performance. I said I want what they approved. The first call they told me that there is no minimum price and that whatever price we wanted to sell it for, they would list it. He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. When they step away note the laptop camera is pointing towards you, they are waiting for you to discuss information to use on the sale closure. Whatever Darryl showed all 6 of us was NOT the real deal. On our first visit, we were again made to sit through a sales presentation that was pitched to us as an "update on your properties" for hours and hours. When we got back to our room and the broker called us anxious to sign us up which made us feel like there was a genuine need for rental weeks and we signed up. Shook My hand and written offer was stamped approved and initialed. My new wife and I decided to honeymoon in Cancun and chose a week I had (via an unrelated travel club) at a place called Mayan Palace, one of several Vidanta locations in Mexico. Click here to get notifications about new complaints of Vida Vacations. What they explain is that you can upgrade to their PRC program, which has a deedperpetuity, whatever they may say. So we find someone who IS telling us the truth and NOT charging ANYTHING until they produce and they refuse to deal with them. I am lodging my complaint here to raise awareness about whats going on at vida vacations. I was visiting Puerto Vallarta last June 2022 for medical purposes, while exiting the airport I was targeted to a guy who offered me a free taxi in order to visit Vidanta resort with a free breakfast. Vida Vacations Review: timeshare fraud - ComplaintsBoard.com A Members-Only - Vida Vacations We have now gone onto Ebay and other resale websites and see that the prices that have been quoted to us and given to us on a print out are not true. 1 comments. Nowhere in the paperwork does it tell you how to donate certificates to charities nor is there any contact information for questions. We were told by Cesar Arturo that we can cancel at any time, however we would not be receiving a refund of the monies paid as per that cancel for any reason applied to Limitless Vacations and not Vida vacations. Its dishonest. They can only have us deposit our points with them. Make something up and watch them return to use that information to close the sale. Everything appeared great but their prices were expensive and we said no thanks. The sales people at Vidanta sold each of the three couples a Limitless Vacations package for $4,500. We have visited the presentation of the company Vida Vacations. We're backsorry to bother you all with our sad story but we won't let Vida do what they did and just say too bad, so sad. Thank you, you have successfully subscribed to our newsletter!
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