universal containers wants to notify support manager

A. Email to Case Access to custom objects C. Identify active Customers and send them registration instructions via email. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report. 3.Support Reps' Send Email options CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. 3.All Case fields will be added to the Chatter Feed Tracking. 4.Case Comment Notifications Choose 2 answers Which approach should a consultant Auto-response rules let you automatically send email responses for case submissions based on the record's attributes. Choose 3 answers Verify that users are assigned the Chat user profile. B. Email to Case 2.A Default Case Team on each Account record More than 1 year has passed since last update. A client's Support Call Center has seen an increase in call volume on a new product line. E. Assign users to a call center, A Company sells two products, each with its own maintenance schedule. 4.Configure the Case Auto-Response Rules. A. # of articles per agent Create a custom web service to handle invoice inserts and updates from the billing system D. Create an auto-response rule to send the article to the customer. Which approach should a consultant implement? sjekke kirurgen n kan spare deg for mye sorg senere. A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. B. 3.The System Administrator enables Case Comment Notification to Contacts. Streamline the agent interface. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. FALSE Enable call control using the CTI case feed publisher. B. Change the org-wide default for cases and contacts internal access to private. Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. Partner communities and knowledge articles can't submit cases to support. Grant Authors access to the FaQ record type, What are three best practices that should be used when deploying Salesforce functionality to production? C. Activate data validation rules D. Percent of cases closed on first contact, B. Choose 2 answers B. with the case view D. Links the Chatter message to Twitter, Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. Get the latest business The contact center manger wants to demonstrate the success of recent self-service initiatives to executive management. Les Denne Artikkelen Frst! The product development team needs to be alerted on high-priority cases for specific products. C. Report that displays # of cases with articles attached during the past 2 months A. Force.com Sites Default case teams provide access to records. B. Have agents provide Customers with Community registration instructions when working a case. The Customer is shown the new Representative's Name, Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? C. Indicates the name of a group in which to place the Chatter message A manager has noticed an increase in average case age. A. type of portal license would be most appropriate for the customers? C. Visual Workflow, data loader, and Force.com IDE 4.A Workflow Rule to add the Case Team Create an FAQ article type and enable the submit articles feature on the case close page layout. Universal Containers support manager wants to share product-specific information with their. Aldri g til et sykehus eller klinikk uten frst sjekke legitimasjonen. 1.Configure Feed Tracking for Case Comments. A Service Representative transfers a Live Agent Chat to another Representative. Which reporting solution should be recommended? Fast2test does not offer exam dumps or questions from actual exams. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization. Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning C. Add Live Agent to public-facing sites Create a report using the Case snapshot report type, C. Create a report using the Case historical trending report type, D. Create a report using the Case age report type, B. Selv om valgfrie prosedyrer ikke dekkes, vet du aldri fr du prver. Which three metrics should the contact center manager analyze? WebThe customer service team at Universal containers uses a custom Project object to track their customer projects. Set up Milestones. Lightning Knowledge B. 2.The Support Representative uses the Send Email Action on the Case Feed. D. Cloud-to-Cloud Integration Toolkit, Universal Containers is implementing a call center using CTI (Computer-telephony integration). Agents will be trained in one or two of the new support methods, in addition to voice support. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content. Quick Actions must be enabled in the org. A. C. Number of articles associated to cases.E Cloud Kicks (CK) is a global company with multiple product lines. B. B. C. Measure & reward agents based on the # of new articles submitted for approval, What is the capability of case feed? Which reporting solution should a consultant recommend? What solution should the consultant recommend to meet this request? Etter litt underskelser kan du finne ut om kosmetisk kirurgi er for deg eller ikke. C. Customer Community D. Identify those cases and assign to the closure team. Disclaimer: 4.Ask the System Administrator to check all-day events in the Activity settings. Each case could require an associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). How should a consultant deploy this permission set to prod? They want external support requests to be directed to customer support representatives based on the contact's location. A recent review of customer satisfaction surveys revealed the support center does a poor job of upseting new products to customers. Create a custom tab of type URL that displays a search page from the billing system A. Create a Process Builder with Scheduled Actions. B. and last modified date. Verify that users are assigned the Chat feature license. 3.Implement a Lightning Partner Community with Knowledge Service Console applications. answers. The same team will now be working some of UC's Cases. D. Develop data map, Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases. Assign users a permission with access to the service console app B. Time-based Workflow Rules Validation rules verify that the data a user enters in a record meets the standards specify before the user can save the record. B. E. Implement SOS for mobile experience, Open CTI allows Advanced Administrators and Developers to embed call controls in an HTML area that can be placed within Salesforce to control the telephony system What are the two common places to embed these call controls? B. Customers complain that they do not know when Comments have been added to their Cases. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution. Which three features should a Consultant recommend to allow a customer to resolve issues through Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution. A Twitter Macro Classic Knowledge Assignment rules automate support processes. Have agents manually create Users when Community access is requested by Customers. A. Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. Update the case assignment rule to add the community member to the predefined case team. First Call Resolution Currently, the company has 200 support agents handling. B. 2.Adding a link to a specified routing address for Email-to-Case Set up Milestones. Enable templates for written responses. D. Create a report using the Case historical trending report type, A. Implement Service Cloud console to support agents A. Choose 2 answers All active accounts,contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for golive. 1.Configure Feed Tracking for Case Comments. The product manager would like to be notified whenever a customer reports a new defect. Universal Containers has millions of customers in Salesforce, but only a very small percentage have A. C. Enable service contracts and entitlements Partner portal Set article Org Wide Default to Public ReadWrite. On a new tab in the agent's browser Fast2test doesn't offer Real (ISC) Exam Questions. Universal Containers USA - Home How should a consultant deploy this permission set to prod? The Support Manager at Universal Containers is getting inaccurate agent performance reports. Spesielt hvis du kan bevise at du trenger f prosedyren utfrt av medisinske rsaker. Use escalation rules to assign the case to a case queue This notifies contacts when a case comment has been modified or added to a case. FALSE Article Record Types must be created before the import. 4.A Workflow Rule to add the Case Team. 4.The System Administrator configures the Case Auto-Response Rules. The product development team needs to be alerted on high-priority cases for specific products. They want external support requests to be directed to customer What is the recommended method to meet the requirement? Global Actions need to be on the publisher layout. The specific Quick Action must be added to the Case Feed. Set up analytical snapshots to capture key case information and create historical trending reports, Set up a Salesforce Customer Community that will allow customers to create cases online, Create reports to analyze call data in order to understand peak times and ensure adequate staffing, Create case escalation rules to route high priority cases directly to supervisors for resolution. D. Configure IVR auto response The contact center at Universal Containers offers support through phone, email, public website, and a Community. Password different then username C. Prevent common words D. Password complexity requirement. 2.A Default Case Team on each Account record 2.Create a Workflow Rule Email Alert on Case Comments. Create reports to analyze call data in order to understand peak times and ensure adequate staffing. be accomplished? Create a report using the Case age report type Which two features would meet this requirement? C. Create a custom report for Knowledge Articles that filters the results based on publication status opened support cases in the past. Configure IVR routing to bypass Tier 1 for the product line. Which two things will happen? 3.All Case fields will be added to the Chatter Feed Tracking. D. Implement Salesforce Knowledge on a portal, UC is creating an inbound customer support contact center to handle questions about using its products. Salesforce Certified Service cloud consultant (SP23) How should this be accomplished? ADM-261 by Salesforce Actual Free Exam Questions And On a record Highlights Panel A. 2.Auto-response Rules A. The goal of the community is to enable community members to access, create, and manage cases online. The original case CANNOT be closed until all RMAs and FSRs are closeD. Universal Containers needs to ensure it is staffing enough agents to answer calls at times of peak volume. Checking the all-day event checkbox sets the start and end times for 24 hours.

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