bt youview box stuck on loading

You can print a freepost label to eturn the box if you wish. The guide works fine, as do the catch up players. 12h21. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. please let us know how you get on with a4K recording. 17h00. 21h23, on If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 15-12-2020 Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce I've seen a packageremoved when a fibre upgrade has been done. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. It is described at . With regards to the non loading, this is normally a sign of a catastrophic failure. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. mode 4 (interenet reset keeping recordings) are the ones to consider. YouView TV Ltd 2023. Unplug and reconnect power to yourbox. Box stuck in nearly ready - YouView Support I would still be inclined to get it replaced under warranty. Hi, no I don't have a subscription. You can restore your box back to its factory settings, letting you start again from a clean slate. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. 14-12-2020 It is a bt youview box. Turn the power on using the switch found on the back of yourbox. All rights reserved. (As fine as they ever do on my poor internet connection lol). Model number 91-00438. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. BT freeview stuck on "loading" - YouView Community If youd like to join in, please sign in or register. My husband . A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Latest box versions - YouView Support Thanks for posting back with what seems a positive result. 13-04-2020 04-04-2020 I've got a load of recordings I can't access. Have you upgraded recently ? 24-04-2019 Mine has just started doing the same thing. The aerial cable is securely connected to the Aerial In/Antenna In port. T1000 boxes have a reputation for premature hardware failure. Question - Help for a frozen Humax Youview DTR-T1000 box on You do not have permission to remove this product association. 25-04-2019 I've sent you a Private message explaining how you can contact the forum moderation team. Go to the Information & Reset sub-menu. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 16h55. We haven't changed anything. There are various different levels of reset modes 2 (factory reset keeping recordings) . Thanks, are you saying that you think the hard disk has died then? 12h01. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Box stuck on Loading YouView Community The new box should be with you on Monday. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. BT TV. However, this time, that remedy does not seem to work. You'll now see a warning screen. 04-04-2020 http://videos.youview.com/support/maintenance_mode.pdf. Update: Looking at some of the advice on this site, I have tried some of the reset options. Thanks. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Humax say that the failure rate is within industry norms, but they would, wouldn't they. I've tried all the options on Matainence Mode and get an error all the time. I'm really glad to hear you've received the new box and all appears to be well. Hi@SiGreenwood Did you receive the new box OK? Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 17h30. A YouView Box FAQ. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. I believe there is a maintenance mode which you can get into, which may give you more recovery options. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. 12:54 PM, on This site uses cookies. 17h07. We use cookies on our website. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. Hi, im hoping someone can help me please. You can print a freepost label to eturn the box if you wish. Myview recordings and scheduled does the same. All rights reserved. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. Update 2: Have tried software reset (recommended) and both factory reset options. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Only change is that I had to switch channels on broadband recently. To check for a software update, follow the steps below: Press the YouView button, select settings . You view box stuck on loading page - BT Community The broadband still keeps dropping. I've tried that about 15 times now, to no avail. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. I'm with PlusNet fibre using a TalkTalk box. You would be indeed wise to get your money back. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. I'll let @JohnC2 as he isn't in the office today. At that time, I switched it off and left it unplugged for a minute or two. Yes I received my new box and it all seems to be working fine. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. The YV persistently tells me it can't connect to the internet. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. I'm happy the new box is working well. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. please let us know how you get on with a 4K recording. The Ethernet cable is securely connected to the Ethernet port. 11:52 AM. I'm really glad to hear you've received the new box and all appears to be well. 05-07-2022 This will keep your recordings but you do need an internet connection for it to work. (Although i'm not sure why the drive would affect the 'settings' menu)? How do I reset my BT TV box? | BT Help - BT.com Are you currently in a TV contract with BT ? Release both buttons a few seconds after the BT logo appears on the TV screen. Any advice would be appreciated. However, this time, that remedy does not seem to work. 01:04 PM, on There was a factory reset, but keep recordings option, but this failed. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. YouView+ UHD box stuck loading and needs full factory reset. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 04-05-2019 on 03:34 PM, on All rights reserved. Make sure you keep the box in standby. Me too, on my DTR1010. Youview Box stuck on please wait. 04-04-2020 I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Ive done a factory reset to no avail, any ideas? Leon, did you use the delete recordings option or keep them? / 3.3.168: Complete: BT: 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on OpenReach engineers to the house. Internet/USB Recovery, keep recordings. 17h16 Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. If youre using Powerline adapters, make sure these are connected also. on Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Solved: YouView box not booting - TalkTalk Help & Support on If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". 02:18 PM. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. YouView Box Hard Drive Replacement - Ionic Industries you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue .

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